/* === Reset & Base === */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
    --bg: #0f1117;
    --bg-card: #1a1d27;
    --bg-input: #252833;
    --border: #2e3241;
    --text: #e4e4e7;
    --text-muted: #9ca3af;
    --primary: #6366f1;
    --primary-hover: #818cf8;
    --success: #22c55e;
    --error: #ef4444;
    --accent: #f59e0b;
    --radius: 8px;
    --font: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
}

body {
    font-family: var(--font);
    background: var(--bg);
    color: var(--text);
    line-height: 1.6;
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

/* === Nav === */
.topnav {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 12px 24px;
    background: var(--bg-card);
    border-bottom: 1px solid var(--border);
}

.nav-logo {
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--text);
    text-decoration: none;
}

.nav-logo span { color: var(--primary); }

.nav-right {
    display: flex;
    align-items: center;
    gap: 12px;
}

.nav-name { color: var(--text-muted); font-size: 0.875rem; }

.avatar {
    width: 28px;
    height: 28px;
    border-radius: 50%;
}

/* === Container === */
.container {
    max-width: 720px;
    margin: 0 auto;
    padding: 32px 20px;
    flex: 1;
    width: 100%;
}

/* === Buttons === */
.btn {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 10px 20px;
    border-radius: var(--radius);
    border: 1px solid var(--border);
    background: var(--bg-card);
    color: var(--text);
    cursor: pointer;
    font-size: 0.875rem;
    text-decoration: none;
    transition: all 0.15s;
}

.btn:hover { border-color: var(--text-muted); }

.btn-primary {
    background: var(--primary);
    border-color: var(--primary);
    color: #fff;
    font-weight: 600;
}

.btn-primary:hover { background: var(--primary-hover); border-color: var(--primary-hover); }

.btn-success {
    background: transparent;
    border-color: var(--success);
    color: var(--success);
}

.btn-success:hover { background: var(--success); color: #fff; }

.btn-sm { padding: 6px 12px; font-size: 0.8rem; }

.btn-google {
    display: inline-flex;
    align-items: center;
    gap: 12px;
    padding: 12px 28px;
    border-radius: var(--radius);
    background: #fff;
    color: #333;
    font-size: 0.95rem;
    font-weight: 500;
    border: none;
    cursor: pointer;
    text-decoration: none;
    transition: box-shadow 0.15s;
}

.btn-google:hover { box-shadow: 0 2px 12px rgba(99,102,241,0.3); }

/* === Flash messages === */
.flash {
    padding: 12px 16px;
    border-radius: var(--radius);
    margin-bottom: 16px;
    font-size: 0.875rem;
    border: 1px solid var(--border);
}

.flash-error { background: rgba(239,68,68,0.1); border-color: var(--error); color: var(--error); }
.flash-success { background: rgba(34,197,94,0.1); border-color: var(--success); color: var(--success); }

/* === Login page === */
.login-page {
    display: flex;
    align-items: center;
    justify-content: center;
}

.login-container {
    text-align: center;
    padding: 20px;
}

.login-card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 48px 40px;
    max-width: 420px;
}

.login-logo {
    font-size: 2rem;
    font-weight: 800;
    margin-bottom: 12px;
}

.login-logo span { color: var(--primary); }

.login-tagline {
    color: var(--text-muted);
    margin-bottom: 32px;
    font-size: 0.95rem;
    line-height: 1.5;
}

.login-note {
    color: var(--text-muted);
    font-size: 0.75rem;
    margin-top: 16px;
}

/* === Cards === */
.card {
    background: var(--bg-card);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 24px;
    margin-bottom: 16px;
}

.card-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 12px;
}

.card-compact { padding: 16px; }

.active-card { border-color: var(--primary); }

.new-card { text-align: center; padding: 40px 24px; }
.new-card h3 { margin-bottom: 8px; }
.new-card p { color: var(--text-muted); margin-bottom: 20px; }

/* === Badges === */
.badge {
    display: inline-block;
    padding: 3px 10px;
    border-radius: 20px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
}

.badge-active { background: rgba(99,102,241,0.15); color: var(--primary-hover); }
.badge-resolved { background: rgba(34,197,94,0.15); color: var(--success); }

/* === Forms === */
.form-page h2 { margin-bottom: 4px; }
.form-page > p { margin-bottom: 24px; }

.form-group {
    margin-bottom: 20px;
}

.form-group label {
    display: block;
    font-size: 0.875rem;
    font-weight: 500;
    margin-bottom: 6px;
    color: var(--text-muted);
}

.form-group input,
.form-group textarea {
    width: 100%;
    padding: 10px 14px;
    background: var(--bg-input);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    color: var(--text);
    font-family: var(--font);
    font-size: 0.9rem;
    transition: border-color 0.15s;
}

.form-group input:focus,
.form-group textarea:focus {
    outline: none;
    border-color: var(--primary);
}

.form-group textarea { resize: vertical; }

.form-actions {
    display: flex;
    gap: 12px;
    justify-content: flex-end;
}

/* === Dashboard === */
.dashboard h2 { margin-bottom: 24px; }

.past-section { margin-top: 32px; }
.past-section h3 { margin-bottom: 12px; color: var(--text-muted); font-size: 1rem; }

/* === Complaint view === */
.complaint-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    margin-bottom: 24px;
}

.complaint-header h2 { margin-bottom: 4px; }

/* === Messages === */
.messages { margin-bottom: 32px; }

.message {
    padding: 16px;
    border-radius: var(--radius);
    margin-bottom: 12px;
    border: 1px solid var(--border);
}

.message-user {
    background: var(--bg-input);
    border-left: 3px solid var(--text-muted);
}

.message-assistant {
    background: rgba(99,102,241,0.06);
    border-left: 3px solid var(--primary);
}

.message-company {
    background: rgba(245,158,11,0.06);
    border-left: 3px solid var(--accent);
}

.message-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 8px;
}

.msg-label {
    font-size: 0.8rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.05em;
}

.message-user .msg-label { color: var(--text-muted); }
.message-assistant .msg-label { color: var(--primary-hover); }
.message-company .msg-label { color: var(--accent); }

.msg-time { font-size: 0.75rem; color: var(--text-muted); }

.message-body {
    font-size: 0.9rem;
    line-height: 1.7;
    white-space: pre-wrap;
    word-wrap: break-word;
}

/* === Next steps === */
.next-step {
    border-top: 1px solid var(--border);
    padding-top: 24px;
}

.step-instructions {
    margin-bottom: 20px;
}

.step-instructions h3 { margin-bottom: 8px; }

.step-instructions ol {
    padding-left: 20px;
    color: var(--text-muted);
    font-size: 0.9rem;
}

.step-instructions li { margin-bottom: 4px; }

.resolve-section {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-top: 20px;
    padding-top: 16px;
    border-top: 1px solid var(--border);
}

.resolve-section p { color: var(--text-muted); font-size: 0.875rem; }

.inline-form { display: inline; }

.resolved-banner {
    text-align: center;
    padding: 24px;
    color: var(--success);
    font-weight: 600;
    border-top: 1px solid var(--border);
    margin-top: 16px;
}

/* === Text utils === */
.text-muted { color: var(--text-muted); }
.text-sm { font-size: 0.8rem; }

/* === Footer === */
footer {
    text-align: center;
    padding: 20px;
    color: var(--text-muted);
    font-size: 0.75rem;
    border-top: 1px solid var(--border);
}

/* === Responsive === */
@media (max-width: 600px) {
    .container { padding: 20px 16px; }
    .login-card { padding: 32px 24px; }
    .complaint-header { flex-direction: column; gap: 12px; }
    .form-actions { flex-direction: column; }
    .form-actions .btn { width: 100%; justify-content: center; }
}